Privacy Notice
This notice explains how Underchargers handles personal information when you use underchargers.com, submit an inquiry, request a booking, contact a branch, or submit a franchise inquiry.
Information you provide
Depending on the form or service you use, you may provide information such as your name, contact details, vehicle information, preferred branch/date, inquiry details, booking information, or franchise-related information.
Technical and usage information
The site may process ordinary technical information needed to operate and secure the website. Meta may also receive website interaction information such as page views, browser/device information and selected inquiry-channel events.
How we use information
- Respond to inquiries and customer requests.
- Process and manage service bookings.
- Communicate with customers about requested automotive services.
- Operate, secure and improve the website and booking flow.
- Measure website and advertising performance using Meta Pixel.
- Handle franchise inquiries and related follow-up.
Meta Pixel and inquiry events
The site uses Meta Pixel for measurement and may send a standard PageView event and custom measurement events such as InquiryProceed, MessengerProceed, ViberProceed, SMSProceed and InstagramProceed. These events are used to understand which inquiry channels are being used. The website does not intentionally send the free-text content of your inquiry through these custom events.
Sharing and service providers
Information may be handled by Underchargers personnel and service providers that support website hosting, communications, booking/CRM operations, security and related business functions. Relevant usage/event data may also be processed by Meta Platforms according to Meta's own terms and privacy practices.
Retention
Information is retained only for as long as reasonably necessary for the purpose it was collected, including customer service, booking operations, security, recordkeeping and applicable business or legal requirements.
Browser and privacy controls
Your browser or device may provide controls to restrict or delete cookies and other site storage. Blocking tracking technologies may affect measurement but should not prevent access to the website's main public content.
Contact
For privacy-related questions or requests, contact info@underchargers.com.
Updates
This notice may be updated when website features, service providers or data practices change. The effective date above identifies the current version.